What is the AskBigBonus Trust Index?+
The AskBigBonus Trust Index is our proprietary 0–10 score for how much you should trust an online betting site or casino with your money. It is a weighted average of 15 separately scored dimensions — licensing, payment reliability, withdrawal speed, complaint response, transparency, security, responsible gambling tools, support, bonus fairness, affiliate reputation, mobile experience, website quality, KYC ease, geographic availability and crypto support. AskBigBonus owns the methodology, maintains the ranking and publishes each operator’s score and breakdown.
How is a betting site’s Trust Score calculated?+
Each operator is scored from 0 to 10 on the 15 dimensions by our editorial team, using documented sources such as licensing registries, published fee schedules, terms and conditions and direct testing where possible. The Trust Score is the weighted average of the dimensions that have a score on file — licensing counts most (×2.00), then payment reliability, withdrawal speed and complaint response (×1.50 each). A dimension with no evidence is left out of the average rather than assumed, and the score is recalculated automatically whenever an underlying dimension score changes.
What makes a betting site trustworthy?+
Mainly four things: an active licence from a regulator that actually supervises operators, a track record of paying withdrawals as described, a real way to resolve disputes, and openness about who runs the site and on what terms. Security, responsible gambling tools and reasonable identity checks add to that. No single factor is enough on its own, which is why the Trust Index combines several rather than relying on the licence alone.
Does a high Trust Score mean an operator is licensed?+
Not by itself. Licensing is one of the 15 dimensions and it carries the most weight, but the Trust Score is a blend, so a high score is not a substitute for checking the licence. Always confirm the licence number on the regulator’s own register and that the licensed company matches the one in the terms. Where we have a licence on file, the operator’s card shows which authority issued it.
Are Trust Scores updated?+
Yes. Scores are reviewed and updated when relevant evidence changes, and the total is recalculated automatically whenever a dimension score changes. We do not publish a fixed review schedule. Instead, every operator shows the date its metrics were last updated and a data-status label (preliminary, recently updated or fully reviewed), so you can see how fresh the evidence behind a score is.
Can Trust Scores change?+
Yes, and they should. A score can move when a licence is added, suspended or lapses, when payment or withdrawal behaviour changes, when terms change, when complaints are resolved or pile up, or when we obtain better evidence for a dimension that was previously unscored. Dated changes we log against operators appear in the Trust Index updates feed on this page.
Does AskBigBonus sell Trust Scores or rankings?+
No. Some outbound links on AskBigBonus are affiliate links and we may earn a commission if you sign up through them, and we disclose that. That commercial relationship does not determine a Trust Score, a ranking position or an editorial verdict, and an operator cannot pay to change either. The affiliate reputation dimension scores how an operator treats its partners and their players, not how much it pays us.
What is the difference between Trust Score and bonus ranking?+
The Trust Score evaluates the operator: licensing, payment and withdrawal behaviour, complaints, transparency, security and similar factors. A bonus rating evaluates one specific offer: its size, wagering requirement, game contribution, maximum bet and expiry. A large bonus does not make an operator trustworthy, and a high Trust Score does not make a particular bonus the best offer, so we keep the two separate and use both.
How can I check whether a betting site is safe?+
Find the licence number in the footer and look it up on the regulator’s own public register, confirm the licensed company matches the one in the terms, and check the licence covers the product you plan to use. Then read the withdrawal limits and bonus terms, look for deposit limits and self-exclusion tools, and start with a small deposit and an early test withdrawal. The checklist on this page walks through each step.
Why can the same operator rank differently by country?+
Because trust is not identical in every market. Licensing and legal status differ by country, so does availability, and local payment methods, currencies, withdrawal options and responsible gambling requirements all change what using an operator actually looks like. The market filter shows only operators we have confirmed as available in the country you pick, but availability is not licensing advice — an operator that scores well globally may still not be a legal or sensible choice where you live.
Can a licensed operator still have poor trust indicators?+
Yes. A licence is necessary, not sufficient. A licensed operator can still be slow to pay, hard to reach when something goes wrong, unclear about its terms or weak on player protection, and the strength of a licence depends on the regulator behind it. That is why licensing is only one weighted dimension of the score and why we show the licence tier alongside it.
What does a Trust Score not tell me?+
It does not tell you whether an operator accepts players in your country, supports your payment method, has odds or games you like, or offers a good bonus. It is also not a guarantee: it reflects the evidence we have verified so far, and an operator marked preliminary has been scored from metrics alone. Use it to shortlist operators, then check the licence and terms for the one you choose.